Associates

Lynda Hance DMS Cert.CIH

Lynda Hance has over 10 years housing management experience at senior management level. She is a board member of a housing association and Branch Secretary of the London branch of the Chartered Institute of Housing. Lynda has extensive housing experience and enthusiasm for training which combine well with her skills in planning and running both ongoing and one-off training courses and projects.

Lynda is an Associate Trainer with several housing consultancies; she has designed and delivered training and run-in house training courses on a range of housing and personal development topics for various organisations. She teaches from time to time on CIH Certificate courses, has written several workbooks for distance learning courses and is a course moderator for the CIH.

Lynda has facilitated face to face and telephone focus groups of leaseholders, tenants and staff, assessed staff and organisational training needs, conducted a tenant options study and improved customer care standards within a landlord organisation. She has written a number of publications that are available on this web site.

Rachel Hicks

Rachel provides services in support of personnel and human resources and is often called for by clients to provide management development programmes and one-off management skills training sessions. A professional human resources manager with expertise in recruitment, training and development, she also has excellent project management and administrative skills. Rachel is a good communicator and effective motivator with a commitment to excellence, with a wealth of experience in managing large multi-cultural teams, liaising with the Trade Unions and Managers at all levels.

Key Skills:

• Project Management
• Leadership
• Policy Development
• Change Management
• Performance Management
• Recruitment & Training
• IT Literate
• Facilitator

Sarah Bird

Telephone telephone conference facilitator

Sarah has managed a national telephone conference service since 1999. She co-ordinates a telephone conferencing service which has enabled nearly 4000 people nationally to share information, develop skills and make contacts to support their activities. Participants are given a chance to talk about issues that affect them and offered a variety of information and advice by expert guest speakers.

Both residents and organisations benefit from taking part as they can use telephone conferencing in a way that enables them to consult with and network their own residents and tenants and colleagues.

Benefits to participants include:

• Networking with others
• Sharing ideas and experiences
• Discovering solutions
• Feeling less isolated and getting more support
• Feeling motivated and more confident in their quest
• Giving choices where there may not have been in the past
• Helping give a voice to those who may not have felt heard

Sarah facilitates discussions and compiles a concluding report of key messages. She deals directly with volunteer resident representatives and community development staff across the country.

Sarah has also introduced training workshops for those who would like to organise and run their own telephone conferences. The modules are:

• An introduction to telephone conferencing
• How to organise a telephone conference
• Effective chairing of telephone conference

Nick Cromwell

Nick coaches individuals to maximise their full potential in both their business and personal lives, helping organisations and those within organisations to achieve goals and move beyond expectations. He has over fifteen years experience in management, recruitment, training and supervision in a variety of private and public sector organisations, coaching staff individually and in teams to higher levels of excellence. His experience includes five years as head of a charity helping people with drug problems and time on various Boards of Management. He is passionate about coaching and personal development. Above all, Nick coaches because he enjoys helping people to perform at their best.

Nick works at all levels within corporations and privately with individuals and has particular expertise in executive and management coaching. He specialises in:

• Stress relief
• Improving communication
• Better time-management
• Goal setting
• Meeting personal and work targets
• Conflict resolution
• Work-life balance
• Increasing motivation
• Improving performance
• Better staff management and supervision

Nick is a trained counsellor, a fully qualified NLP master practitioner and an accredited Life Coach. He studied Neuro-Linguistic Programming and Hypnosis with McKenna Breen Ltd and Richard Bandler, the co-founder of NLP. He trained in counselling with the Institute for Individual Psychology. He gained a scholarship to train with The Coaching Academy, the original and most highly regarded Coach training organisation in the UK, where he graduated with a distinction.

Nick's coaching takes a calm and measured approach. His style enables him to develop a unique relationship with his clients, which is both powerful and transformational.

As well as coaching individuals, Nick also coaches teams, works as a facilitator and trains on communication skills.